Last Updated: February 25, 2025

1. Introduction

At Coco Colenco ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, purchase our products, or participate in our services. By using our services, you agree to the terms described in this policy. Coco Colenco is registered with the Chamber of Commerce: 95905065 at Westfrankelandsestraat 69B, 3117 AK Schiedam, Netherlands.

2. Data We Collect

We collect personal data to provide you with our products and services, ensure smooth transactions, enhance security, and comply with legal obligations. The information we collect includes:

• Information You Provide: This includes your name, email address, phone number, mailing address, username, password, and account registration details. We also collect payment information, such as credit card details and billing address, as well as order details like the products you’ve ordered, shipping address, and any special instructions. Additionally, any feedback, comments, or communications you send us are recorded.

• Automatically Collected Information: We automatically collect data from your device when you use our website. This includes your IP address, browser type, operating system, and device type. We also gather usage data, such as pages visited, time spent on those pages, and general website usage statistics. Cookies and similar tracking technologies are employed to collect information about your browsing behavior, preferences, and interactions. For more details, please refer to our Cookie Policy.

• Legal Compliance: We may collect and use your information to comply with legal obligations, such as tax regulations, and to respond to lawful requests from public authorities. This includes ensuring that we adhere to applicable laws and regulations in the Netherlands and internationally.

• Fraud Prevention and Security: To protect our business and customers, we may use your information to prevent and detect fraud, unauthorized transactions, and other illegal activities. We also use your data to enhance the security of our website and services, ensuring your information is protected from potential threats.

• Other Information: We may also collect information for specific purposes, such as when you participate in promotions, surveys, contests, or referral programs, including demographic details or preferences that help us personalize your experience.

By providing this information, you consent to its collection, use, and processing as described in this Privacy Policy.

3. How We Use Your Data

We use your personal data for various purposes, including processing and delivering your orders, managing payments, fees, and charges, and providing customer support by responding to your inquiries. We may also use your data to send you promotional materials, special offers, and other information, subject to your marketing preferences. Furthermore, we analyze website usage to improve functionality and user experience and ensure compliance with legal obligations.

4. Legal Basis for Processing

We process your personal data based on various legal grounds. This includes the necessity to fulfill our contractual obligations to you, such as processing your orders. We also rely on legitimate interests, such as improving our services, preventing fraud, and protecting our business. In some cases, we process your data with your consent, particularly for specific purposes, and we may also process it to comply with applicable legal obligations and regulations.

5. Sharing Your Data and International Transfers

Your personal data may be shared with third-party service providers who assist us with essential services, such as order and payment processing, website hosting, and marketing communications. In the event of a business transaction, such as a merger or acquisition, your data may be transferred as part of that process. We may also share your data with legal authorities when required by law or to protect our rights, property, or safety.

Coco Colenco operates in the Netherlands and may need to transfer your personal data to countries outside the European Economic Area (EEA) for processing, particularly when working with third-party service providers. These countries may have different data protection laws that are not as comprehensive as those within the EEA. However, we take steps to ensure your data is protected in accordance with this Privacy Policy and applicable laws. This includes using standard contractual clauses approved by the European Commission, transferring data to countries with an adequate level of protection as recognized by the European Commission, or relying on other legally permissible mechanisms.

By using our website or services and providing us with your personal data, you consent to the transfer, storage, and processing of your data outside the EEA. We regularly review and update our international data transfer practices to ensure compliance with any legal or business changes. If significant updates are made, we will notify you and update this section of the Privacy Policy accordingly.

6. Data Security

At Coco Colenco, protecting your personal information is a top priority. We implement a range of security measures to safeguard your data from unauthorized access, use, or disclosure. These measures include encryption, access controls, regular security audits, and secure data storage. Sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology during transmission. Access to your personal data is restricted to authorized personnel, and we consistently update our security protocols to address emerging threats.

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is entirely secure. Therefore, while we take all reasonable steps to protect your data, we cannot guarantee its absolute security.

If you have any questions or concerns about the security of your personal information, please contact us at info@cococolenco.com.

7. Data Retention

Coco Colenco retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable laws and regulations. We keep records of your orders and transactions to comply with our legal obligations, resolve disputes, and enforce agreements, as well as for legitimate business purposes such as accounting and taxation. If you create an account with us, we will retain your account information while your account is active or as needed to provide services. If you deactivate your account, we securely archive your data, retaining only what is necessary to comply with legal obligations or for legitimate business purposes. For marketing communications, we retain your contact details and preferences until you opt out or withdraw consent. Upon unsubscribing, we promptly remove your information from our marketing lists. Additionally, we may retain personal data longer if necessary to comply with legal obligations or resolve disputes. Once your personal data is no longer required, we will securely delete, anonymize, or de-identify it. 

For any questions regarding our data retention practices or to request the deletion of your personal data, please contact us at info@cococolenco.com.

8. Your Rights

As a customer of Coco Colenco, you have certain rights regarding your personal data, depending on your location and applicable data protection laws. These rights may include the right to access, allowing you to request a copy of the personal data we hold about you and to understand how it is being used. To ensure that the request for access is legitimate, we may ask you to provide a copy of your identification, with your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) blacked out to protect your privacy. We will respond to such requests as quickly as possible, but no later than four weeks.

You also have the right to request the rectification of any inaccurate or incomplete personal data we hold, as well as the right to request erasure of your data when it is no longer necessary for the purposes it was collected or if you withdraw your consent. In some cases, you may request restriction of processing, for instance, if you contest the accuracy of your data or if the processing is unlawful. You have the right to object to the processing of your data in certain circumstances, such as for direct marketing purposes, and if you have given consent for specific processing activities, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@cococolenco.com, and we will respond to your request in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

9.2 How We Use Cookies

At Coco Colenco, we utilize cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. These cookies help us remember your settings and preferences, such as language selection or items in your shopping cart, ensuring a more personalized experience. Additionally, cookies enable us to monitor website performance, ensuring smooth and efficient operation. We also use them to gather data on how visitors interact with our site, allowing us to improve our services and user experience. In some cases, cookies help us deliver targeted advertising based on your browsing behavior and interests.

9.3 Types of Cookies We Use

We use different types of cookies to serve various purposes. Essential cookies are necessary for the website’s core functions, including security, network management, and accessibility. Performance cookies help us understand how you use our site by tracking which pages you visit most often and identifying any error messages. Functional cookies remember your preferences and provide enhanced, personalized features. Finally, advertising cookies help us deliver ads that are more relevant to your interests, limit the number of times you see an ad, and measure the effectiveness of our marketing campaigns.

9.4 Managing Your Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to alert you when a cookie is being sent. However, please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

9.5 Third-Party Cookies
We may also allow third-party service providers to place cookies on your device to collect information about your online activities on our website and across other websites. These third parties may use this information to provide you with targeted advertising or to analyze your interactions with our site. We do not control these third-party cookies, and you should review the privacy policies of these providers for more information on how they manage cookies.

9.6 Consent to Use Cookies
By continuing to use our website, you consent to our use of cookies and similar tracking technologies as described in this policy. If you do not agree to our use of cookies, please disable them through your browser settings or refrain from using our site.

9.7 Changes to This Section
We may update this Cookies and Tracking Technologies section from time to time to reflect changes in technology, law, or our practices. We encourage you to review this section periodically to stay informed about our use of cookies.

10. Third-Party Links
Our website may feature links to external websites or services not operated by Coco Colenco. These links are provided for your convenience and do not imply endorsement. We are not responsible for the content or privacy practices of these third-party sites. Once you click on a third-party link, you leave our website, and we have no control over how these sites handle your data. We encourage you to review their privacy policies. Coco Colenco disclaims responsibility for any harm or losses arising from your use of third-party sites. If you encounter issues with any links, please notify us at info@cococolenco.com.

11. Changes to This Privacy Policy
Coco Colenco reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other factors. Changes will be effective immediately upon posting the updated policy on our website. We will update the "Last Updated" date and may provide additional notifications, such as email alerts, for significant changes. Your continued use of our services after any updates constitutes your acceptance of the revised terms. We encourage periodic review of this policy to stay informed about how we protect your data.

12. Registration

To access certain features or make purchases on our website, you may need to create an account. During registration, we collect personal information including your name, email address, mailing address, and a password. You are responsible for providing accurate information and maintaining the confidentiality of your login credentials. Notify us immediately at info@cococolenco.com if you suspect any unauthorized use of your account. We are not liable for any loss or damage from a failure to protect your account information.

By registering, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, and you have the legal capacity to enter into binding agreements. If you are under 18, you may use our services only with the involvement of a parent or guardian.

We reserve the right to suspend or terminate your account without notice if you violate our Terms of Service or engage in fraudulent activities. Upon termination, you will lose access to our services.

You should keep your account information up-to-date by logging in and making necessary changes. Failure to do so may result in account suspension or termination. You may cancel your account at any time by contacting us at info@cococolenco.com. Upon cancellation, we will deactivate your account but may retain certain information as required by law or for business purposes.

13. Orders

13.1 Placing an Order
When you place an order through our website, you will be required to provide personal information, including your name, billing address, shipping address, email address, and payment details. By submitting an order, you agree to provide accurate, complete, and current information. Any inaccuracies in the information provided may result in delays or the inability to process your order.

13.2 Order Confirmation
Once you place an order, you will receive an order confirmation email. This email will include details of the items purchased, shipping address, and an estimated delivery date. Please review this information carefully and contact us immediately if there are any discrepancies.

13.3 Pricing and Payment

The prices displayed on our website are quoted in EUROs and are inclusive of 9% VAT. Prices are fixed for the duration of the offer unless changes in legislation or price adjustments by the manufacturer necessitate revisions. Please be aware that although we strive for accuracy, typographical or printing errors may occur, and we cannot be held responsible for any resulting discrepancies. We utilize secure third-party payment processors to ensure that all transactions are handled safely. Your payment details are encrypted and securely transmitted; they are never stored on our servers. By placing an order, you consent to us charging your chosen payment method for the full amount, including any taxes and shipping costs.

13.4 Shipping and Delivery

We will deliver your order to the address provided during checkout. Please double-check that your shipping information is correct, as Coco Colenco cannot be held responsible for any delays or losses resulting from inaccurate details. Shipping costs and estimated delivery times will be clearly presented at checkout.

Our deliveries are subject to stock levels. If an item is not available when you place your order, we will promptly inform you and provide options, such as alternative products or the choice to cancel the order. We aim to dispatch and deliver your order within 30 days, in line with applicable distance selling laws. Should unforeseen circumstances cause delays, or if we are unable to fulfill your order within this timeframe, we will notify you as soon as possible, giving you the option to cancel your order at no extra charge.

Please note that deliveries are not made on national holidays, Kings Day, Sundays, December 24th, or New Year’s Day unless we have specifically arranged otherwise with you in advance.

13.5 Order Tracking
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

13.6 Order Modifications and Cancellations
Once an order has been placed, it cannot be modified or canceled through the website. If you need to make changes or cancel your order, please contact our customer service team at info@cococolenco.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be possible once the order has been processed.

13.7 Returns and Refunds
Our return and refund policies are detailed in our Return Policy page. 

13.8 Order Issues
If there is an issue with your order, such as receiving the wrong item, a damaged product, or a missing package, please contact us at info@cococolenco.com within 14 days of receiving your order. We will work with you to resolve the issue promptly.

13.9 Legal Compliance
By placing an order, you agree to comply with all applicable laws and regulations, including import and export restrictions. You are responsible for ensuring that the products you order comply with the laws of your jurisdiction.

14. Surveys, Contests, and Promotions

When you participate in Coco Colenco surveys, contests, or promotions, we collect personal information such as your name and contact details. This information is used to administer the activity, notify winners, and enhance our products and services.

We may share your information with third-party service providers who assist in managing these activities. Additionally, in some cases, we may publicize contest results and announce winners through our website or other communication channels.

Your data will be handled in accordance with our Privacy Policy and will not be shared with other parties without your consent. If you wish to opt out of receiving future invitations or have any questions about how your data is used, please contact us at info@cococolenco.com. For details on additional terms that may apply to specific surveys or contests, please refer to the rules provided for each activity.

15. Referral Program

Coco Colenco may offer a referral program, allowing you to refer friends, family, or others to our products or services. Participation is voluntary, and by referring others, you agree to the terms outlined in this Privacy Policy. If you participate, we may collect your name, email, and any message you wish to include, along with the contact details of the person you are referring to. This information will be used to send a one-time referral invitation, track the referral’s success, and reward you if applicable. By providing the referral’s contact details, you confirm that you have their consent to share their information with us. The referred party can opt out of further communications, and we will not share referral information with third parties, except as necessary for administering the program or as required by law. If you or your referral wish to opt out of the program, you can do so by contacting info@cococolenco.com. Additional terms and conditions may apply, which you agree to by participating.

16. Communications

At Coco Colenco, we prioritize keeping you informed about your orders, products, and important updates. Here’s how we use your personal information for communication purposes:

• Order-Related: We provide essential updates on your orders, such as confirmations, shipping notifications, and delivery information.

• Customer Support: We use your contact details to respond to your inquiries and resolve any issues related to products, orders, or your account.

• Marketing: With your consent, we send you promotions, special offers, and newsletters. You can opt-out of marketing at any time.

• Service Announcements: We communicate important updates regarding our terms, policies, or changes that affect your experience.

• Feedback Requests: Occasionally, we may ask for feedback to improve our services. Participation is voluntary.

• Account Notifications: We send account-related notifications like password resets and security alerts to help you manage your account.

• Preferences: You can adjust communication preferences through your account settings or by contacting us.

We may use trusted third-party service providers to assist with these communications, and they will adhere to our privacy standards. By using our services, you agree to receive these communications.

17. Compiled Data

At Coco Colenco, we collect and use compiled data from your interactions with our website and services to enhance our offerings. This data, which includes details on website usage, user interactions, and purchase trends, is anonymized and compiled to help us improve website performance, develop products, and make informed business decisions. We may share this non-personal data with third parties such as business partners and service providers while ensuring individual privacy is protected. We also implement security measures to safeguard this information from unauthorized access. By using our website, you consent to the collection and use of compiled data as described. If you have any questions, please contact us at info@cococolenco.com.

18. Protection of Minor's Information

At Coco Colenco, we are committed to safeguarding the privacy of all users, including minors. Our services are intended for individuals 18 years of age and older. We do not knowingly collect or request personal information from individuals under the age of 18.

If we learn that we have inadvertently collected personal information from a minor under 18, we will promptly delete this information upon request. Parents and guardians are encouraged to supervise their children’s online activities and to contact us if they believe their child has provided personal information through our services.

For any concerns or to report the collection of data from a minor, please reach out to us at info@cococolenco.com, and we will take immediate action to address the situation.

19.External Service Providers

We may engage third-party companies and individuals ("Service Providers") to perform certain functions on our behalf, such as:

• Payment Processing: Facilitating transactions and processing payments made through our website.

• Order Fulfillment: Assisting with the processing, packing, and shipping of your orders.

• Data Analysis: Analyzing data to improve the functionality and user experience of our website and services.

• Marketing and Communication: Sending newsletters, marketing messages, and other communications, subject to your preferences.

• Customer Support: Providing customer service and support to address any inquiries or issues you may have.

Data Sharing with Service Providers: We only share the necessary personal data with our Service Providers to perform their respective functions. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.

Compliance with Privacy Laws: All Service Providers we engage with are required to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA). We ensure that appropriate data protection agreements are in place with our Service Providers to safeguard your personal information.

International Transfers: If any of our Service Providers are located outside the European Economic Area (EEA), we will ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your personal data in accordance with applicable laws.

Changes to Service Providers: We reserve the right to change or update our Service Providers as needed to improve our services. Any such changes will be reflected in this Privacy Policy.

20. Legal Disclaimer

Coco Colenco makes every effort to ensure that the information provided on our website and through our services is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information, content, or materials found on our website. Your use of any information or materials provided by us is entirely at your own risk, and we are not liable for any inaccuracies or errors.

No Warranty:
Our website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability:
To the fullest extent permitted by law, Coco Colenco, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, revenue, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Unforeseeable Events
Coco Colenco shall not be liable for any failure to perform its obligations under these Terms of Service if such failure is due to circumstances beyond its reasonable control. Unforeseeable Events include, but are not limited to, Acts of God (such as natural disasters, earthquakes, floods, and severe weather), acts of war, terrorism, riots, strikes, disruptions in electricity or internet services, failures by our suppliers, transportation difficulties, government actions, pandemics, and other events that could not have been reasonably foreseen or prevented. Force majeure also includes disruptions caused by auxiliary persons, illness of personnel, and defects in auxiliary or transport equipment.

In the event of force majeure, Coco Colenco reserves the right to suspend its obligations for the duration of the force majeure event and, if necessary, dissolve the agreement in whole or in part or modify the agreement to ensure execution remains possible. Coco Colenco shall not be obligated to pay any compensation or penalties for such suspensions, dissolutions, or modifications.

If Coco Colenco has already partially fulfilled its obligations at the time of the force majeure event, or can only partially fulfill its obligations, we may invoice the buyer for the completed or deliverable part of the service or product, which the buyer is obligated to pay. However, this does not apply if the fulfilled portion does not have independent value.

21. Choice and Opt-Out

If you no longer wish to receive marketing emails, newsletters, or promotional materials from us, you can opt out at any time. To do so, simply follow the "unsubscribe" link found at the bottom of any marketing email you receive from us, or contact us directly at info@cococolenco.com with your request. Please note that even if you opt out of receiving marketing communications, you may still receive non-promotional emails, such as those related to your orders or account.

22. Trademark Rights

All trademarks, service marks, logos, and other intellectual property used on our website and in connection with our services are the property of Coco Colenco or their respective owners. Unauthorized use of any trademarks or other intellectual property displayed on our site is prohibited without prior written permission.

If you believe that any content on our website infringes on your trademark rights, please contact us at info@cococolenco.com. We will review the matter and take appropriate action as needed.

23. Mergers and Acquisitions

In the event of a business transition such as a merger, acquisition, or sale of all or a portion of our company, your personal information may be transferred as part of that transaction. We will notify you of any such transition by posting a notice on our website or via email.

The new entity will be bound by the terms of this Privacy Policy with respect to your personal data. We will make reasonable efforts to ensure that your information is handled in accordance with this Privacy Policy and will update you on how your data will be managed following the transition.

24. Server Logs

Coco Colenco automatically collects and stores log files that record activity on our website. These log files may include information such as your IP address, browser type, operating system, pages visited, and the time and date of your visits. This data helps us analyze trends, administer the site, and improve your user experience. Log files are retained in a secure manner and are used solely for these operational and analytical purposes.

25. Information Security

We implement a range of technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, and access controls.

While we strive to maintain a high level of security, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take steps to protect your own data, such as using secure passwords and avoiding sharing your personal information.

If you believe your personal information has been compromised, please contact us immediately at info@cococolenco.com so we can address any potential issues.

26. Mobile Terms of Service

26.1. Acceptance of Mobile Terms

By enrolling in or using our mobile messaging service (the “Service”), you agree to these Mobile Terms of Service (“Mobile Terms”). These terms govern your use of the Service and may be updated or modified at any time. Continued use of the Service following any changes constitutes your acceptance of the revised Mobile Terms.

26.2. Consent to Receive Messages

By providing your mobile number and consenting to receive messages from Coco Colenco, you agree to receive recurring SMS/text messages from us to the mobile number you provided. These messages may include service-related updates, alerts, and promotional content such as special offers and promotions. Messages may be sent using automated systems.

26.3. Voluntary Participation

Participation in our mobile messaging program is voluntary. You are not required to sign up for this program to make a purchase. Your consent is not a condition of any transaction with Coco Colenco.

26.4. Charges and Fees

While we do not charge for the Service, you are responsible for any messaging and data charges imposed by your wireless provider. Message frequency may vary, and standard message and data rates may apply based on your mobile plan. Please check with your wireless provider for details on any charges.

26.5. Opt-Out

You may opt-out of receiving messages at any time. To unsubscribe follow the unsubscribe link provided in any text message you receive. You will receive a confirmation message indicating that you have been unsubscribed. If you are subscribed to other Coco Colenco messaging programs, you must opt-out separately from those programs.

27.6. Support

For support or assistance regarding our mobile messaging service email us at info@cococolenco.com.

26.7. Contact Information Updates

We may update the short code or phone number used for our Service. If changes occur, we will notify you accordingly. Messages sent to outdated contact information may not be received, and we cannot be held responsible for any requests or communications sent to old numbers.

26.8. Carrier and Delivery Disclaimers

The wireless carriers supporting our Service are not responsible for any delays or failures in message delivery. You agree that Coco Colenco is not liable for any errors or omissions in the information provided through the Service or for any action taken based on such information.

27. Newsletters (La Gazette)

By subscribing to our newsletter, La Gazette, you agree to receive regular updates, news, promotions, and other content related to Coco Colenco and its offerings. Our newsletter aims to keep you informed about our latest products, special offers, and events.

Subscription and Consent:
When you subscribe to La Gazette, you provide us with your email address and consent to receive electronic communications from Coco Colenco. Your subscription is voluntary, and you may unsubscribe at any time.

Frequency:
We typically send out La Gazette on a [weekly/monthly/bi-monthly] basis, though the frequency may vary based on the content we wish to share.

Opt-Out:
If you no longer wish to receive La Gazette, you can opt-out at any time by clicking the "unsubscribe" link at the bottom of any newsletter or by contacting us directly at info@cococolenco.com. Once unsubscribed, you will no longer receive our newsletter but will still have access to your Coco Colenco account and other services.

Content and Purpose:
La Gazette may include product updates, special offers, promotional information, recipes, and other content relevant to our brand and customer community. Your preferences and interactions with our website may influence the content you receive, ensuring that the newsletter is as relevant as possible to your interests.

Privacy:
Your email address and any other personal information you provide for the purpose of receiving La Gazette will be processed in accordance with our Privacy Policy. We take your privacy seriously and are committed to protecting your personal data.

28. Contact Information

If you have any questions or concerns about this Privacy Policy, our practices, or your personal data, please reach out to us using the following contact details:

Email: info@cococolenco.com

We are committed to addressing your inquiries and resolving any issues you may have regarding your privacy and personal data.