Terms of Service
Effective Date: February 25, 2025
Welcome to Coco Colenco!
Thank you for visiting our website, coco-colenco.com. By accessing or using our Website and services, you engage in our "Service" and agree to comply with and be bound by the following Terms of Service, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Coco Colenco is registered with the Chamber of Commerce under number: 95905065.
1. Acceptance of Terms
By accessing or using any part of the Website, you agree to be bound by these Terms of Service and our Privacy Policy.You are not permitted to access the Website or use any services if you disagree with all of the terms and conditions of this agreement.
2. Changes to Terms of Service
Coco Colenco reserves the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service at any time. When we make changes, we will post the updated Terms of Service on this page and update the "Last Updated" date at the top of the page. It is your responsibility to review these Terms of Service periodically for any changes.
Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. If you do not agree with the updated Terms, you must discontinue using our services immediately.
3. Use of the Website
3.1 Eligibility
By accessing or using the website operated by Coco Colenco, you confirm that you are at least the age of majority in your jurisdiction, or that you are accessing the website under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. You represent and warrant that you have the legal capacity to enter into these Terms of Service and comply with all of its provisions.
3.2 User Accounts
To access certain features or services on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account credentials, and you agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
Coco Colenco reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, especially if we believe that your actions violate these Terms of Service, are harmful to other users, or are illegal.
3.3 Acceptable Use
By using the website, you agree to use it solely for lawful purposes and in accordance with these Terms of Service. You must not engage in any activities that could harm, disrupt, or otherwise negatively impact the website, its services, or other users. Prohibited activities include, but are not limited to:
Attempting to gain unauthorized access to any part of the website, its related systems, or other users' accounts.
Uploading, transmitting, or distributing any malicious software, viruses, or harmful code.
Using the website for any unlawful, fraudulent, or deceptive activities.
Engaging in spamming, phishing, or unauthorized solicitation.
Misrepresenting your identity or affiliation with any person or entity.
Collecting or storing personal information of other users without their consent.
Coco Colenco reserves the right to restrict, suspend, or terminate your access to the website if you violate these Terms of Service or engage in any activity that we deem harmful to the website or other users. Additionally, we may report any unlawful conduct to the appropriate authorities.
4. Orders and Payments
4.1 Product Availability
All products are subject to availability. We reserve the right to limit quantities of products ordered and to discontinue any product at any time without notice.
4.2 Pricing
All prices are listed in Euros (€) including 9% VAT. and are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed.
4.3 Payments
Payments must be made via the methods specified on the Website. You agree to provide accurate and complete payment information. All payment information is subject to verification and authorization by the payment processor.
5. Shipping and Delivery
5.1 Shipping Policy
We will ship products to the address provided at the time of order. Shipping is available within the Netherlands. Shipping times may vary based on location and availability.
5.2 Delivery Issues
We are not responsible for delays or issues caused by shipping carriers. If there are issues with your delivery, please contact our customer service team.
5.3 Inspection of Goods and Defects
Upon receipt of your order, you are required to inspect the goods immediately. If you find any discrepancies, such as incorrect, defective, or incomplete items, you must notify us in writing within 14 days of delivery. Failure to report such defects within this timeframe will result in the loss of your right to return or exchange the goods. All returns must be in the original packaging, including any accessories and documentation, and must be in new and unused condition. Any further use, damage, or modification of the goods after detection of a defect will invalidate your right to return or exchange them.
6. Returns and Refunds
6.1 Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the nature of our products, certain types of goods are exempt from being returned, including perishable items (e.g., cookies and chocolates), merchandise that has been used or altered, gift cards, e-gift cards and items that are otherwise not suitable for return. For detailed information on return eligibility, please refer to our Return Policy.
6.2 Return Process
To initiate a return, please contact our customer service team at info@cococolenco.com within 14 days of receiving your order. In your message, include your order number, the reason for the return, and any supporting documentation or photos if applicable. After we review and approve your return request, we will provide you with a return shipping address and instructions. You will be responsible for paying your own shipping costs for returning your item, except in cases where the return is due to an error on our part (e.g., incorrect item sent or defective product).
For more detailed information on the return process, including any specific requirements or exceptions, please visit our Return Policy page.
6.3 Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider’s processing times. Please note that shipping costs are non-refundable. In cases where the return was not due to an error on our part, the cost of return shipping will be deducted from your refund.
6.4 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@cococolenco.com to arrange the exchange.
6.5 Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
6.6 Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@cococolenco.com.
6.7 Warranty and Liability
If complaints from the buyer are found to be justified by Coco Colenco, we may, at our discretion, either replace the goods free of charge or reach a written agreement with the buyer regarding compensation. Our liability will always be limited to the invoice amount of the relevant goods or, at our discretion, the maximum amount covered by our liability insurance. We do not accept any liability for other forms of damage, including but not limited to indirect, consequential, or incidental damages, or any loss of profits.
6.8 Exclusions from Liability
Coco Colenco is not liable for any damage resulting from intentional or gross negligence by non-managerial staff. This warranty also does not apply if the buyer is in default of any obligation towards Coco Colenco or if the goods have been exposed to abnormal conditions, handled carelessly, or used contrary to our instructions or those on the packaging.
7. General Conditions
7.1 Right to Refuse Service
Coco Colenco reserves the right to refuse service to anyone for any reason at any time. This right is exercised at our sole discretion and may include, but is not limited to, instances of non-compliance with these Terms of Service or behavior that we deem inappropriate.
7.2 Content Transfer
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. However, credit card information is always encrypted during transfer over networks to ensure its security.
7.3 Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Coco Colenco will not be liable for any loss or damage arising from your failure to protect your account information.
7.4 No Waiver
Our failure to enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. No waiver of any provision of these Terms of Service will be deemed a further or continuing waiver of such provision or any other provision.
7.5 Force Majeure
Coco Colenco shall not be liable for any failure to perform its obligations under these Terms of Service if such failure is due to circumstances beyond its reasonable control. Force majeure events include, but are not limited to, Acts of God (such as natural disasters, earthquakes, floods, and severe weather), acts of war, terrorism, riots, strikes, disruptions in electricity or internet services, failures by our suppliers, transportation difficulties, government actions, pandemics, and other events that could not have been reasonably foreseen or prevented. Force majeure also includes disruptions caused by auxiliary persons, illness of personnel, and defects in auxiliary or transport equipment.
In the event of force majeure, Coco Colenco reserves the right to suspend its obligations for the duration of the force majeure event and, if necessary, dissolve the agreement in whole or in part or modify the agreement to ensure execution remains possible. Coco Colenco shall not be obligated to pay any compensation or penalties for such suspensions, dissolutions, or modifications.
If Coco Colenco has already partially fulfilled its obligations at the time of the force majeure event, or can only partially fulfill its obligations, we may invoice the buyer for the completed or deliverable part of the service or product, which the buyer is obligated to pay. However, this does not apply if the fulfilled portion does not have independent value.
7.6 Transferability
Coco Colenco may assign or transfer its rights and obligations under these Terms of Service to any third party without notice to you. You may not assign or transfer your rights or obligations under these Terms of Service without our prior written consent.
7.7 Suitability and Advice
We are not responsible for the ultimate suitability of the products for any specific application by the buyer, nor for any advice provided regarding the use or application of the products. It is the buyer's responsibility to determine whether the products meet their particular needs before use.
7.8 Offers and Quotations
All offers made by Coco Colenco are non-binding unless explicitly stated otherwise. Upon acceptance of a non-binding offer, we reserve the right to withdraw or modify the offer within 3 business days of receipt. Oral commitments are only binding if confirmed in writing. Offers do not automatically apply to repeat orders unless specified. We are not obligated by any offer containing an obvious error that the buyer should reasonably have recognized. Any additions, changes, or further agreements are only valid if confirmed in writing.
7.9 Approximate Representations
All images, photographs, drawings, and descriptions on the Coco Colenco website, including data concerning weights, dimensions, colors, and product labels, are for illustrative purposes only. These representations are approximate and indicative, and do not form part of any contract, nor can they be used as grounds for claims, compensation, or dissolution of any agreement.
As each custom product is handmade, no two items will be identical. Variations in color, texture, and appearance may occur due to the artisanal nature of our products. While we strive to match the customization options displayed on our website such as colors, flavors, and designs slight differences may arise from the materials and techniques used. These variations are not considered defects and cannot be grounds for claims or dissolution of any agreement.
By placing a custom order with Coco Colenco, you acknowledge and accept that such variations are inherent in the handmade process.
8. Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
9. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
10. Products or Services
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
11. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
12. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
13. Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
14. User Comments, Feedback, and Other Submissions
14.1 Submissions
By submitting comments, feedback, suggestions, ideas, or any other materials (collectively, "Submissions") to Coco Colenco, whether through our website, social media channels, email, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use the Submissions in any medium. You agree that Coco Colenco is under no obligation to (1) maintain any Submissions in confidence; (2) pay compensation for any Submissions; or (3) respond to any Submissions.
14.2 Ownership of Submissions
All Submissions you provide to us, including any original content, comments, or ideas, become the exclusive property of Coco Colenco upon submission. You hereby assign all rights, title, and interest in and to such Submissions to Coco Colenco and waive any moral rights you may have in the Submissions.
14.3 Prohibited Submissions
You agree not to submit any content that is illegal, abusive, defamatory, obscene, offensive, or otherwise inappropriate. Coco Colenco reserves the right to remove any Submissions that violate these Terms of Service or are deemed inappropriate at our sole discretion.
14.4 No Guarantee of Use
Coco Colenco is under no obligation to use any Submissions you provide. We may choose to use, modify, or discard any Submissions at our discretion, and we are not obligated to give you credit for any use of your Submissions.
14.5 Feedback
If you provide feedback or suggestions regarding our products or services, you acknowledge that such feedback is voluntary, and Coco Colenco is free to use, disclose, reproduce, license, or otherwise distribute and exploit the feedback without any obligation to you.
14.6 Third-Party Rights
By submitting content to Coco Colenco, you represent and warrant that you own or otherwise control all of the rights to the content you submit, and that the content does not infringe upon the intellectual property rights or other rights of any third party.
15. Personal Information
15.1 Collection and Use
Your submission of personal information to Coco Colenco through our website, purchases, or any related services is governed by our Privacy Policy. We collect, use, store, and process your personal information in accordance with applicable data protection laws and our Privacy Policy, which outlines how we protect your privacy and ensure the security of your personal data.
15.2 Data Security
Coco Colenco is committed to protecting your personal information. We implement a variety of security measures to maintain the safety of your personal data when you place an order, submit information, or access our website. However, you acknowledge that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
15.3 User Consent
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. You also agree to provide accurate, complete, and up-to-date information and to update it as necessary to maintain its accuracy.
15.4 Third-Party Disclosure
Coco Colenco may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We do not sell, trade, or otherwise transfer your personal information to outside parties except as outlined in our Privacy Policy.
15.5 User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data, or to object to or restrict certain processing activities. For more information on your rights and how to exercise them, please refer to our Privacy Policy or contact us at info@cococolenco.com.
15.6 Cookies and Tracking Technologies
Coco Colenco uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. For detailed information on how we use cookies and how you can manage your preferences, please review our Cookie Policy.
15.7 Privacy Policy Updates
Our Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. It is your responsibility to review the Privacy Policy periodically for any updates. Continued use of our website or services after any such changes constitutes your acceptance of the updated Privacy Policy.
16. Errors, Inaccuracies, and Omissions
At Coco Colenco, we strive to ensure that all information on our website and in our communications is accurate, complete, and up-to-date. However, occasionally there may be information on our site or in our services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
16.1 Right to Correct
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on our website or related services is inaccurate at any time without prior notice (including after you have submitted your order).
16.2 Limitation of Liability
Coco Colenco does not guarantee that any errors, inaccuracies, or omissions will be corrected immediately, and we cannot be held liable for any consequences resulting from such errors. This includes, but is not limited to, any inconvenience, loss, or damage incurred by users due to incorrect information.
16.3 No Obligation to Update
We undertake no obligation to update, amend, or clarify information on our website or in our services, except as required by law. Any specified update or refresh date applied to the website should not be taken to indicate that all information on the site has been modified or updated.
17. Prohibited Uses
In addition to the restrictions mentioned elsewhere in these Terms of Service, the following activities are strictly prohibited on our website:
Providing False or Misleading Information: Submitting inaccurate, misleading, or fraudulent information.
Violating Laws and Regulations: Breaching any local, national, or international laws, regulations, or rules.
Unauthorized Use of Intellectual Property: Infringing upon our intellectual property rights or the intellectual property rights of others.
Uploading Malicious Software: Uploading or transmitting viruses, malware, or any other harmful software that could compromise the functionality of the website or related systems.
Harassment and Discrimination: Engaging in behavior that is abusive, defamatory, threatening, or discriminatory, including harassment based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability. For the avoidance of doubt, harassment and discrimination include, but are not limited to, actions that violate applicable anti-discrimination laws and regulations.
Data Collection Without Consent: Collecting or attempting to collect personal information from other users without their explicit consent.
Spamming and Unauthorized Solicitation: Sending unsolicited messages, engaging in phishing activities, or any unauthorized solicitation.
Circumventing Security Measures: Attempting to bypass or interfere with the security features of the website or related services.
Unlawful and Immoral Activities: Using the website for any illegal, obscene, or unethical purposes. Specifically, "immoral" activities include actions that violate societal norms of decency or established ethical standards, and may include activities that are widely regarded as unethical or harmful, even if not expressly illegal.
Interfering with Website Operations: Taking any actions that could disrupt or interfere with the proper functioning of the website, its content, or related services.
Unauthorized Access: Attempting to gain unauthorized access to any part of the website, its related systems, or other users' accounts.
Excessive Use of Resources: Engaging in any activity that significantly consumes excessive bandwidth, storage, or processing resources, thereby affecting the website's performance or other users' experience. For clarity, "excessive" use is defined as usage that exceeds the normal operational capacity of the website or that which negatively impacts the performance and availability of the website for other users.
Misrepresentation of Affiliation: Falsely claiming to represent, or misrepresenting your affiliation with any person or entity, including the website or its services.
Enforcement and Consequences: We reserve the right to monitor compliance with these Terms of Service and may take action if violations occur. Consequences for violations may include, but are not limited to, temporary or permanent suspension of access to our services, removal of content, or legal action if necessary.
User Agreement: By using our website, you agree to these Terms of Service. You may be required to acknowledge and accept these terms through a checkbox or other confirmation mechanism during registration or when accessing certain features of the website.
We reserve the right to terminate your access to our services and website immediately if you engage in any of the above activities.
18. Disclaimer of Warranties; Limitation of Liability
Our service is provided on an "as is" and "as available" basis. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of our service will be accurate or reliable. You acknowledge that we may, at our discretion and without prior notice, modify, suspend, or discontinue our service or any part thereof, either temporarily or permanently.
Your use of our service, or your inability to use it, is at your sole risk. Except as expressly provided by us, the service and all products and services delivered through the service are provided without any representations, warranties, or conditions of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by applicable law, neither Coco Colenco nor our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products obtained through the service. This includes, but is not limited to, any errors or omissions in any content or any loss or damage incurred as a result of the use of the service or any content posted, transmitted, or otherwise made available via the service.
In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability will be limited to the maximum extent permitted by law.
19. Indemnification
You are solely responsible for the content of your submissions, and you you agree to indemnify, defend, and hold harmless Coco Colenco, its subsidiaries, affiliates, partners, officers, directors, agents, employees, contractors, licensors, service providers, subcontractors, suppliers, and interns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to: (i) your use or misuse of the service; (ii) your breach of these Terms of Service or any applicable law or regulation; (iii) your violation of any third-party rights, including without limitation any intellectual property, privacy, or other proprietary rights; (iv) any content you submit, post, transmit, or otherwise make available through the service; or (v) any activity conducted through your account or by any person accessing the service using your account, whether or not such access is authorized by you.
This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the service. You agree to cooperate as fully as reasonably required in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without our written consent.
20. Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such a determination shall not affect the validity and enforceability of any other remaining provisions. The remaining provisions of these Terms of Service shall continue in full force and effect.
21. Termination
These Terms of Service are effective unless and until terminated by either you or Coco Colenco. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our website.
We may terminate or suspend your access to our services, without prior notice or liability, at our sole discretion, for any reason, including but not limited to your breach of these Terms of Service. Upon termination, your right to use the services will immediately cease, and you must promptly cease all use of the services and destroy any downloaded or otherwise obtained materials in your possession, whether made under these Terms of Service or otherwise.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes, including but not limited to payment obligations, indemnification, disclaimers of warranties, and limitations of liability.
22. Entire Agreement
These Terms of Service, together with any policies or operating rules posted by us on this website or in respect to the service, constitute the entire agreement and understanding between you and Coco Colenco and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Coco Colenco (including, but not limited to, any prior versions of the Terms of Service).
No amendment, modification, or waiver of any provision of these Terms of Service shall be effective unless in writing and signed by an authorized representative of Coco Colenco. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
23. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. You agree that any dispute or claim arising out of or in connection with these Terms of Service or your use of the website or our services will be exclusively resolved by the competent courts located in the Netherlands.
By using our website or services, you consent to the jurisdiction and venue of these courts and waive any objections to such jurisdiction or venue.
24. Food Safety and Liability
At Coco Colenco, we are committed to upholding high standards of food safety and quality. While we strive to ensure our products are safe and handled with care, we advise that customers follow standard food safety practices when handling and preparing our food products.
We are not liable for any adverse reactions or health issues that may arise from the consumption or handling of our products. If you have specific allergies or dietary restrictions, please inform us before placing your order. By purchasing from us, you acknowledge and accept these terms and agree to hold Coco Colenco harmless from any claims related to food safety.
If you encounter any issues with our products, such as unexpected foreign objects or quality concerns, please contact us right away. We are dedicated to resolving any issues promptly.
25. Reservation of Ownership
Ownership of all goods sold by Coco Colenco remains with us until the customer has paid all amounts due under the agreement, including for any work performed or to be performed, and any related claims. This includes any fines, interest, and costs as stipulated in Article 3:92 BW. Goods delivered under this reservation may only be resold in the ordinary course of business and cannot be used as collateral. The customer is not permitted to pledge or encumber these goods in any way. Coco Colenco, or a third party appointed by us, has the right to enter any premises where the goods are located to retrieve them if necessary. If third parties seize or claim rights to these goods, the customer must promptly notify us.
26. Governing Law and Jurisdiction
These terms and conditions are governed by Dutch law. Any disputes that arise from or relate to these terms or any agreements made under them will be handled according to Dutch legal principles. Should a dispute arise that cannot be resolved amicably, it will be adjudicated by the competent court within the Rotterdam district, unless Coco Colenco opts to submit the dispute to the court in the buyer’s place of residence, except for disputes that fall under the jurisdiction of the sub district court.
27. Gift Cards
Gift cards issued by Coco Colenco are valid for one year from the date of issuance.
28. Subscription
Coco Colenco offers a subscription service that allows you to receive our products on a regular basis. By subscribing, you agree to the following terms and conditions.
28.1. Subscription Options and Duration:
You can choose from our subscription plans, each with a minimum commitment period of 3 months. During this period, you will receive our products at regular intervals as specified in your chosen plan.
28.2. Automatic Renewal:
Unless canceled, your subscription will automatically renew on a month-to-month basis after the initial 3-month period. You will be billed monthly until you decide to cancel or pause your subscription.
28.3. Cancellation and Pausing:
Month-to-Month Plan: After completing the initial 3-month commitment period, you may cancel or pause your membership at any time. To do so, please contact our customer service team at least 15 days before your next billing cycle.
Prepaid Memberships: Prepaid memberships are not eligible for cancellation during the prepaid period. However, you may contact us to pause your subscription after the initial 3-month minimum.
28.4. Payment and Billing:
By subscribing, you authorize Coco Colenco to charge your payment method on a recurring basis in accordance with your subscription plan. Charges will be made at the start of each subscription period. Prices and terms may be subject to change, but you will be notified in advance of any changes.
28.5. Modifications and Termination:
We reserve the right to modify or terminate the subscription service at any time. In the event of termination, you will be notified, and any remaining prepaid amounts will be refunded on a prorated basis.
28.6. Legal Compliance and Eligibility:
Subscriptions are available only to individuals who are at least 18 years old and reside in jurisdictions where such services are legal. You are responsible for ensuring that your use of the subscription service complies with all applicable laws.
29. Business Orders
Business orders require approval from Coco Colenco before an invoice is issued. The invoice must be paid within 14 days to IBAN NL87 INGB 0110 8220 21, with the invoice number included in the payment details. Address information for shipping will be deleted from both online and offline records once the order has been fulfilled.
30. Catering and Event Orders
Catering and event orders must be arranged and approved by Coco Colenco in advance. All event details, including guest count, menu selections, and delivery or setup requirements, must be finalized and confirmed by the customer at least 7 days prior to the event. A cancellation fee may apply to cancellations made within 72 hours of the event.
While we strive to meet all specifications and provide high-quality service, Coco Colenco is not liable for any perceived underperformance or unmet expectations regarding the products or services provided, particularly with respect to custom requests. Additionally, Coco Colenco is not responsible for any delays or failure to deliver services due to circumstances beyond our control, such as weather conditions, accidents, or other unforeseen events.
The customer is responsible for ensuring that the venue is accessible and suitable for delivery, and that someone is available to receive the order at the agreed time. If these conditions are not met, Coco Colenco is not liable for any disruption to the event.
31. Contact Information
If you have any questions or concerns about these Terms of Service, or if you need to contact us for any reason, you can reach us at info@coco-colenco.com. We will make every effort to respond to your inquiries promptly.